• Senior Desktop Engineer

    Job Location US-PA-Plymouth Meeting
    Posted Date 1 day ago(5/21/2018 6:14 PM)
  • Overview

    Senior Desktop Engineer


    This position is located in Plymouth Meeting, PA


    Position Summary:


    As  the Senior Desktop Engineer you will oversee processes to ensure workstations and software are properly maintained and distributed in a timely manner, and align with industry standard and company security requirements.  You will take a hands on role in managing workstation and software deployment solutions, developing operating system images and software packages, and managing Active Directory policy and group objects.  




    • Mentor Junior Desktop Engineer and train on systems and solutions.
    • Serve as the lead technical expert for the BrightView desktop environment.
    • Oversee Microsoft Windows patch management, WSUS, etc.
    • Oversee and coordinate endpoint patch management processes to maintain operating systems and desktop computing software.
    • Maintain current standards for hardware (e.g., workstations, laptops, tablets, and printers), operating systems, MS Office, web browsers, and other desktop software, company-wide.
    • Maintain BitLocker and MBAM Console Management Solution.
    • Develop, maintain, and implement group policies related to users and workstations. Ensure that policies are written to align with company policies and standards.
    • Develop, maintain, and enhance universal operating system images, driver packages, and software packages either via SCCM/Microsoft Deployment Toolkit/Windows Deployment Services.
    • Maintain the SCCM environment and distribute software and patches to intended target groups.
    • Maintain disaster recovery plan and documentation for SCCM environment.
    • In coordination with Infrastructure, monitor the desktop end point protection solution to identify infected workstations and take appropriate action to remove viruses and mitigate the damage.
    • Interface with key vendors for software, workstation, endpoint protection, and other applicable solutions to resolve technical issues.
    • Adhere to IT Change Management and Control processes to plan and execute changes to SCCM and group deployments and changes.
    • Create and maintain documentation for key systems, applications, and procedures.
    • Up to 10% travel.




    Basic Qualifications:


    • A minimum of 2 years’ experience working as a senior level desktop / workstation engineer for a large company (public company preferred, but not required).
    • A minimum of 5 years’ experience working as a desktop / workstation engineer with direct experience using SCCM and Active Directory group policy management.
    • A minimum of 3 years’ application packaging experience and task sequences (PowerShell, SCCM, Microsoft Deployment Toolkit).
    • Experience owning and administering an enterprise SCCM environment, driving company-wide patch and software deployments, and developing universal system images.
    • Experience building Active Directory group policies, security groups, and managing users and devices.
    • Experience managing small to medium sized desktop / software projects.
    • Excellent interpersonal, communication, and organizational skills. Strong focus on collaborating across inter IT department teams and the business.
    • Ability to work independently with minimal supervision on a variety of tasks.
    • CompTIA A+, SCCM, HDI, MCSA, Network+ certifications are preferred, but not required.
    • Experience supporting AutoCAD and Design software preferred, but not required.
    • Experience building and managing virtual software and desktop environments via Citrix (preferred, not required).
    • Experience generating SCCM reports, and managing software license tools.
    • 2-4 year technical degree preferred, not required.



    Technical Expertise:


    • SCCM, Microsoft Deployment ToolKit, and Windows Deployment Services.
    • Active Directory group policy, OU management, workstation and user management.
    • Batch, VBScript, or Intermediate PowerShell scripting knowledge.
    • Bomgar, SQL (SCCM), ServiceNow, PrinterLogic, Crowd Strike, and Druva desired, but not required.
    • Windows desktop (7, 8, and 10) operating systems (including firewalls and other security tools), Microsoft Office, Skype for Business, and other standard desktop software packages.
    • Mainstream workstation, tablet, and printer hardware: e.g., Dell, Apple, and HP.
    • Desktop and software encryption, and PCI standards.



    Eligibility Requirements:


    • Interested candidates must submit a resume/CV online to be considered


    What We Offer:


    • Competitive salaries and incentives
    • Medical, dental, vision, 401(K) and other benefits
    • Energetic, focused and collaborative work environment


    We are drug free and an EOE by choice.


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