Brighter futures start here. Welcome to BrightView. We’re a team of talented professionals, driven by results and relationships, and committed to taking care of each other, clients, and communities.
BrightView was recently formed through the combination of landscape industry pioneers and leaders, Brickman and ValleyCrest. This defining event united more than 140 years of experience, an extraordinary portfolio of high-profile projects and clients, and a vast, national network of expertise and innovation. As one and true to our name, we’re reinventing the industry while affording our 22,000+ team members access to the most comprehensive training, resources, benefits, mentorship, and opportunities for career advancement.
Position Summary: The Area Manager supports the Operations to ensure services are complete and client expectations are met or exceeded. This individual works closely with the service providers on the scheduling and implementation of services, as well as the billing administration. This individual fully leverages our relationships with Service Providers to benefit the client and BrightView Enterprise Solutions.
Review internal and external systems to review Service Provider work reported and not reported via the App
Identify and make recommendation to Leadership regarding Service Providers not in compliance with BrightView standard operating processes (SOPs)
Call all non-compliant SPs:
record call details
verify services performed
troubleshoot technical issues if necessary
obtain and validate compliance commitment and date
explain timeline for relationship separation if a Service Provider is not meeting BrightView SOPs
As necessary, initiate process to dispatch back-up service
Analyze Service Provider activity and provide guidance to Strategic Sourcing team to propose Service Provider termination
Facilitate process through internal and external systems to support billing process to customers and payments to Service Providers
Follow up and follow through on service quality items (complaints and BV identified) that need improvement with a scheduled time of completion (client system follow-up and with SP)
Assess site service priority and offer direction to Service Providers based on business needs
Flexibility in schedule to assist with urgent opportunities after core business hours
Other duties as assigned
High School diploma
Associates degree or equivalent work experience in a customer service industry servicing internal and external customers
Excellent communication skills, both written and verbal, both internal and external communication.
Working knowledge of computer software (Windows 95, 98, XP and Microsoft Office), computer hardware and various systems.
Advanced level Excel knowledge
Experience working in a position with extensive outbound call requirements preferred
Attention to detail to complete data entry and data transfer tasks with 100% accuracy
Ability to multi-task and stay organized and productive in a fast paced environment